TERMS & CONDITIONS
The www.venerfashion.com webpage consists of an electronic shop, which constitutes the online presence of the company under the name “VENER ANONYMOS KATASKEVIS KAI EMPORIAS EIDON ENDISIS KAI YPODISIS” and the trade name “VENER s.a” (Tax Reg. No 999991577, Athens Tax Office for Industrial Corporations). The company's headquarter is located in Agios Dimitrios, Attica.
“VENER s.a” aims to provide first-class customer service. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition to the above, this e-shop is addressed to all internet users who not only wish to receive direct information on the company's products but also to conclude a purchase via a distance online order, restricted to availability.
“VENER s.a” focuses on exemplary customer service, operating always in a responsible manner on the course of its business activity, building trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished transactions.
Website users acknowledge that they have read the present terms, agreed and complied with them.
We believe it is our duty to keep our customers always informed and secured. For this reason, we would like to inform you on the following topics:
A. PERSONAL DATA PROTECTION
In order to perform any transaction through “VENER s.a” e-shop and to place any order for the company’s products, you will be asked to provide some personal data such as your first name and surname, the destination address, your tel. number (or any phone number you wish to specify), your email address and, in case you choose to use your credit card as payment method, you will be asked to provide the cardholder’s number, its expiry date as well as the 3-digit security code on the back of your card.
Our company will process the data in accordance to the article 7Α par. 1(b) of Law 2472/1997, in order to fulfill the order placed by our customer and will not disclose, publish or sell this data to any third parties, except in case of legal force through which the waiving of confidentiality is directed by law (L. 2225/1994) or according to any other obligations arising from the national implementation of Directive 24/2006
Your personal data will only be disclosed to the relevant bank (i.e. the credit card number) and will be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security, with the exception of your mail address used for you to be informed for any relevant news of our brand unless requested differently.
B. SECURITY OF TRANSACTIONS
The www.venerfashion.com website uses the Eurobank SSL protocol for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred via web.
The SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites and for the transmission of encrypted data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data is protected while transferred via Internet. Furthermore, all information sent via an SSL protocol is protected by a mechanism that automatically verifies the altering of such data while transferred.
PROPERTY RIGHTS: The rights of the creators of photos (as exemplary works of the spirit), according to the article 2 §1 of the International Berne- Paris Convention, the Article 2 §1 of Law. 2121/1993, as in force, and the Directive 93/98 EC have agreed to transfer automatically (according to Article 32 § 2 of Law. 2121/93, as currently applicable) to the "Company" all property rights and the powers derived from them, on each photo they create and have accepted that the "Company" will have the full exploitation of such works without any restriction, with all modification rights, as well as right for reproduction, integration and multiplication during the entire duration (Article 9 of the WIPO Treaty on copyright, ratified by Greek Law. 3184/2003 - FEKA '228 / 09.26.2003, 12 of the TRIPS Agreement on the rights of intellectual property in the field of Commerce, ratified by the Greek law no. 2290/1995 [Government Gazette 28] and Article 6 of Directive 93/98.
C. SOLD ITEMS
Product features and other details are presented online. In order for you to find any related information please follow the search tool provided in our webpage and/or click on the name of the relevant product.
D. ONLINE ORDER AND CONSUMER PROTECTION
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally responsible person according to the Greek Civil Code (i.e. if you are eighteen years of age or older and you are not placed under judicial guardianship regarding sales transactions). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made from legally incapacitated persons.
PLACING AN ORDER VIA OUR E-SHOP:
You need to fill in the special form with the necessary data in order to enter into the sales agreement
To facilitate payment VENER s.a offers the following payment methods:
By charging your credit card: Your credit card is charged on the date of dispatching of goods. Our official website, www.venerfashion.com, has taken all necessary measures to secure your any credit card transactions. We wish to remind you that it is mandatory to provide a valid tel. number and e-mail address. By selecting this payment method we suggest that you receive your order yourself and present your credit card and ID. All credit and debit card holders are subject to validity control. In case you will not able to receive yourself the order the third person needs to sign and present his ID.
Cash upon delivery (Greece only) i.e. payment at the time of receiving your order. WWW.VENERFASHION.COM wishes to remind its customers that delivery within Greece is free of charge.
By Pay Pal: this is a method used widely for safe transactions in the web and undertakes payment of online shopping on your behalf. To activate this method press here.
By Bank Transfer:
If you wish to pay by this method you can deposit the money and transfer them via your bank to the following account:
Alpha Bank IBAN: GR2901403460346002320001381 or
Pireus Bank IBAN: GR0801720850005085071247868
Please state the number of your order in the Payment form so that we can trace your order. As soon as payment is fulfilled, the process of dispatching your order is initiated.
IMPORTANT NOTE: Bank Transfer must be completed for all users within 7 working days of order otherwise it will be cancelled.
Before the completion of the order, our company informs via web the customer about the agreed data and terms, our contact details, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the terms of potential withdrawal.
Upon submission of the order form, consumers receive an online copy of their order that they may save and print. All prices shown under the relevant product include VAT (23%); www.venerfashion.com reserves the right to change prices without prior notice. VENER s.a pricing policy remains identical regardless of the type of store ( online or physical store) you conclude your purchase.
IMPORTANT NOTE: Non EU-Customers will be subjected to any charges that may arise from differences in the exchange rate, customs clearance, etc., for which the company will bear no liability.
E. DELIVERY PROCESS
Delivery of products within Greece is carried out by Geniki Tachydromiki . VENER provides its customers residing within the Prefecture of Attica and the rest of Greece a free of charge delivery service within 3-4 working days.
For the delivery of products outside of Greece, charges may apply as follows:
For purchases over 150€, delivery is free of charge.
For purchases under 150€ the delivery costs amount at 12€ (inclusive of VAT 23%) for a standard delivery (6-7 days) και 18€ (inclusive of VAT 23%) for express deliveries (2-3 days).
www.venerfashion.com cooperates only with reputable courier companies to ensure that your garments are delivered safely and within a fixed timeframe. In case of delay of the order delivery, based on reasons not related to the company's actions, the company will not be held liable.
- Orders placed Monday to Friday between 09: 00-14: 00 are processed within the same day.
- For orders received after 14:00 (Greek time) processing will be executed during the next day.
- For orders placed on Saturdays or Sundays, processing takes place on Monday.
NOTE 1: The above deadlines do not apply in cases of extreme weather conditions or strikes, and/or any event of force majeure.
NOTE 2: Customers outside the European Union are subjected to any extra charges that may result from differences in the exchange rate, customs clearance, import duties, limits of the products and other local requirements for which our company bears no responsibility.
F. CONSUMER RIGHTS
In case you would like to cancel your order please keep in mind that cancellation process is accepted within 1 hour after the order completion. Beyond that point no cancellation can be accepted
You have the right to return your order in whole or partly within a time-limit of 7 working days from the date you have received it, without bearing any obligation to inform us about the reason of returning our order. In this case you will only be charged with the courier costs of returning the product. If the company is liable for the returning of the garment, VENER s.a. will fully undertake the cost of product return. In order to execute the right for withdrawal, you need to fill in and send the special "return form" found here. You should return the product in the perfect condition in which you have received it, that is to say without breaking the seal of the package and after confirming that the special labels of the product have not been removed. In addition, together with the submission of the withdrawal statement, you need to include the purchase receipt. Returns in order to be accepted and processed need prior approval by the company.
According to the way your purchase is returned as well as the method you chose to pay your order, refunds of payment will be concluded within 12 days from the date of receipt of the product. If VENER SA is liable to the reasons of return, the company will fully undertake any return cost and deliver the order again at the shipping address you have previously provided. If customers wish to return an order not due to the company’s actions, then they shall bear the relevant courier cost.
For product returns within Greece via GENIKI TAXYDROMIKI courier service, delivery will be executed within 2-3 working days, whilst a duration of 5-6 working days, will be needed via UPS courier service for returns from customers residing outside Greece. If you wish to choose any other courier service VENER s.a. cannot guarantee any delivery timings. Upon receipt of the returned order, we will immediately look into your request and notify you via e-mail about the suggested course of action. In order to provide the best possible customer service, VENER s.a enables you to submit online any complaint by filling in the relevant contact form that you will find here.
In case you wish to cancel your order please press “cancel” will placing it and within an hour after the order completion. Beyond that point no cancellation will be accepted.
RIGHT OF REPLACEMENT
The company does not provide replacement services. For consumers wishing to replace any product, they need to return such product to the company following the process prior described and place a new order. If the reason for returning a product is due to the company's error, then the company will bear any relevant return cost.
DETAILED GUIDE ON PRODUCT RETURNS
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags). The item you return should not have been previously worn, ironed, washed or cleaned in any way.
When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of 14 days.
Returns of custom size products will not be accepted
Price Offers cannot be returned.
All products returned to the VENER s.a. undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of your purchases, as well as check if your product’s package remains intact in order to detect any apparent defaults. If a default is detected in a returned product during the company’s quality control, the company will contact the customers in order to resolve the issue.
Returns of any purchased products, need to be returned to the following address:
300, Agiou Dimitriou ave., Agios Dimitrios, Athens. Greece